Alternative Dispute Resolution for consumers
If a dispute concerning a service agreement cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi/en) for resolution.
If the dispute concerns a service agreement entered into online, the consumer may submit the matter to the Consumer Disputes Board via the European Commission’s Online Dispute Resolution Forum: http://ec.europa.eu/odr. In order to submit the matter, the consumer will need Procopé & Hornborg’s e-mail address: email@example.com.
It is recommended that the consumer contacts the Local Register Offices’ Consumer Advisory Service (www.kuluttajaneuvonta.fi) before taking the matter to the Consumer Disputes Board.
The information on this website does not constitute legal advice. If you need legal advice, please contact Procopé & Hornborg. The information on this website or the receipt thereof does not constitute an attorney-client relationship.
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